Planet-X Terms of Use
Please read these Terms of Use (“terms”) carefully. These terms tell you who we are and govern how you use the Planet-X mobile apps and website.
Planet-X Terms of Use updated as at 11 December 2024
1. Promoter and Hunts
1.1. We are Play Planet-X Limited (“Planet-X”, “Promoter”, “our(s)”, “we” or “us”) a company registered in England and Wales under Company number 12524351. Our registered address is 73 Cornhill, London, EC3V 3QQ.
1.2. We operate skills-based prize competitions known as “Hunts” via our mobile apps which allows players to compete for real life prizes.
2. Terms
2.1. By using our mobile apps, our website and/or participating in a Hunt, you agree to these terms. If you do not agree to these terms, do not use our mobile apps or our website. These terms may change from time to time and the latest version of them will govern your use of the mobile apps and website from the time of any change. It is your responsibility to check the terms of use in force at the time that you use the mobile apps and our website.
2.2. By using our mobile apps, our website and/or participating in a Hunt, you confirm that you are not breaching any laws in your country of residence regarding the legality of entering our Hunts. The Promoter will not be held responsible for any entrant entering any of our Hunts unlawfully. If in any doubt you should immediately leave the mobile apps or our website and check with the relevant authoriVes in your country.
2.3. Apple®, Apple Play®, iTunes®, iPhone®, iPad® and iPod Touch® are registered trademarks of Apple, Inc. (“Apple”). Facebook® and Instagram® are registered trademarks of Facebook, Inc. (“Facebook”). Android®, Google Play® and Google Wallet® are registered trademarks of Google, Inc. (“Google”). PayPal® is a registered trademark of PayPal, Inc. (“PayPal”). Twitter® is a registered trademark of Twitter, Inc. (“Twi^er”). Please be advised that the Company is not in any way affiliated with Apple, Facebook, Google, PayPal or Twi^er, and the Planet-X competitions and giveaways are not endorsed, administered or sponsored by any of the foregoing entities.
3. How to enter a Hunt
3.1. Hunts are open to all persons (“entrant”, “you”, “your(s)” and “player”) aged 18 and over (or the age of majority in your country of residence) excluding the Promoter's employees or members of their immediate family, agents or any other person who is connected with the creation or administration of our Hunts.
3.2. Hunts may be entered online via the mobile apps. Availability of Hunts is at the discretion of the Promoter and will be specified at the point of sale.
3.3. In order to enter a Hunt, you will need to register an account with us. To register an account, you will be asked to provide an email address or sign in via a social media account, such as Facebook, Apple, Twitter or Google. Players can only have one account and abuse of this limit will not be tolerated. If the Promoter has reasonable grounds to believe that an individual is exceeding this limit, for example by entering a Hunt using mulVple accounts, it reserves the right at its sole discretion to terminate all the user’s accounts and void any prize won.
3.4. One or more Hunts may be operated at the same Vme and each Hunt will have specific prizes. Hunts are categorised as follows:
3.4.1. Public Hunts: Hunts are available to all players as specified on the Hunt promoVon page.
3.4.2. Private Hunts: Entries are limited to players who are invited by the Hunt organiser to participate with access by way of an invite code; and
3.4.3. Mega Hunts: Hunts that require X-Tokens to enter.
3.5. Each Hunt will run for a specified period. Please see each Hunt for details of start and closing times and dates.
3.6. The Promoter shall use all reasonable endeavours to ensure that the software(s) used to operate its Hunts perform correctly and accurately across the latest versions of popular tablet and mobile apps.
3.7. The Promoter may in its sole discretion extend, hold void, suspend, cancel, terminate, modify or suspend a Hunt, or invalidate any affected entries where it becomes necessary to do so.
4. Winners
4.1. How to win a Hunt: When a Hunt starts, players have to find the hidden treasure chests before other players. The position of the treasure chests is hidden by computer AI with the database saving the exact coordinates to mathematically calculate when a player finds a treasure chest with pinpoint accuracy. A player wins when they are the first to find a treasure chest before the closing date of the Hunt.
4.2. The Promoter will attempt to contact winner(s) using the email address provided with their account (or as subsequently updated) and held securely in our database. It is the entrant's sole responsibility to check and update these details. If for any reason they are taken down incorrectly, the Promoter will not be held responsible. Entrants must carefully check their contact details have been recorded correctly.
4.3. If for any reason the Promoter is unable to contact a winning entrant within 10 days (which may be extended at the sole discretion of the Promoter) of the end of a Hunt or the winner fails to confirm acceptance of the prize or the winner is disqualified as a result of contravening any of these terms, the winner will forfeit the prize.
4.4. If a prize has the value of over $5,000, the winner will be required to send a copy of their passport to the Promoter to confirm their identity and age before any prize will be paid or delivered. Any failure to meet these obligations may result in the winner being disqualified.
4.5. Following receipt and verification of the details requested above by the Promoter, the winners will be contacted in order to make arrangements for delivery of the prize if the Promoter deems necessary.
4.6. The Promoter shall use all reasonable endeavours to award the prize for a Hunt to the correct entrant. If due to reasons of hardware, software or other computer related failure, or due to human error the prize is awarded incorrectly, the Promoter reserves the right to reclaim the Hunt prize and award it to the correct entrant, at its sole discretion and without admission of liability.
4.7. For the avoidance of doubt, only the players recorded in our systems, howsoever displayed or calculated, shall be entered into the relevant Hunt and the Promoter shall not be held liable for any Hunt entries that occur as a result of malfunctioning software or other event.
4.8. The Promoter is required to either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will publish the surname, county and country of major prize winners and, if applicable, their winning entries through our mobile apps and will send these details to anyone who emails [email protected] within one month after the closing date of the Hunt.
4.9. The Promoter would like to feature photos and videos of the winner in its markeVng and public relations in connection with the Hunt and to invite winners to appear at publicity events (without any additional compensation save for reasonable travel expenses). If you object to any or all of this, please contact the Promoter [email protected]. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority (or other relevant authority) on request.
5. Fraudulent activity or cheating
5.1. We will not tolerate any fraudulent activity or cheating. Fraudulent activity or cheating includes the
following without limitation:
5.1.1. identity fraud;
5.1.2. forgery;
5.1.3. collusion with others;
5.1.4. exploitation of loopholes within our software & functionality;
5.1.5. manipulation of game code;
5.1.6. aim bots, wall bots, or any kind of bot that manipulates gameplay;
5.1.7. utilisation of 3rd party software to gain an advantage of any kind; and
5.1.8. conduct which in any way interferes, interrupts, attempts to interrupt or attempts to manipulate the operations of any Hunts.
5.2. If we believe that you have engaged in or been a participant in any fraudulent activity or cheating, we reserve the right to take any action we think appropriate, including the right to disqualify you and refuse you access to any Hunts, suspend or close your account or permanently ban you and share your information and information about the transactions we believe or suspect to be fraudulent or the result of cheating to applicable law enforcement agencies, which may result in civil or criminal penalties or other actions against you.
5.3. If we take any action under clause 5.2 you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by us arising as a result of or in connection with your fraud, dishonesty or criminal act and you agree to indemnify us and hold us harmless against any claims, costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, any loss of profit and any loss of reputation) arising as a result.
6. Hunt Prizes and delivery
6.1. Hunts are comprised of many different prizes. During any Hunt if due to circumstances beyond the Promoter’s control, the Promoter is unable to provide the stated prize, the Promoter reserves the right to award X-tokens with equal or greater value, so the winner can select a replacement prize via the in- app store (X-Vault) on our mobile apps.
6.2. In the UK the prizes will be delivered with UK VAT paid. In the EU the Prizes will be delivered with UK VAT paid but any further costs (additional VAT/taxes/import duties/registration costs due in the destination/country of final registration) will be the responsibility of the Winner.
6.3. In all other countries, prizes will be shipped (net of all taxes) to the nearest port and any applicable import duties, registration costs, or any further taxes or duties of any nature due in the destination country will be the responsibility of the winner. The Promoter reserves the right not to deliver to certain countries.
6.4. For the avoidance of doubt, the maximum value that the Promoter will be liable to pay for or towards any prize is the UK RRP (or local currency equivalent) of the prize as advertised via the mobile apps or website. PLANET-X will only transact with manufacturer recommended principal suppliers.
6.5. The Refer a Friend scheme is operated in good faith to reward customers with X-tokens for referring genuine friends and acquaintances as new customers to the Promoter. X-tokens earned are subject to the Terms of the Refer a Friend scheme which is outlined in the mobile apps.
7. Limits of Liability
7.1. The Promoter shall accept no responsibility for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any service provider, internet accessibility or unauthorised human act, including any errors or mistakes.
7.2. The Promoter shall not be liable for any economic or other consequential loss suffered or sustained to any persons to whom an award has been incorrectly made, and no compensation shall be due.
7.3. The Promoter makes no representations or warranties as to the quality/suitability of any of the goods or services offered as prizes. The Promoter shall not be liable for any loss suffered or sustained to person or property including, but not limited to, consequential (including economic) loss by reason of any act or omission by the Promoter, or its servants or agents, in connection with the arrangement for supply, or the supply, of any goods by any person to the prize winner(s) and, where applicable, to any family/ persons accompanying the winner(s), or in connection with any of the Hunts promoted by the Promoter.
7.4. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
8. Verification
8.1. We reserve the right to ask for proof of age and/or address from you, and may suspend or restrict entry to Hunts and your account unVl you provide the requested documents.
8.2. By accepting terms, you authorise us to conduct any identification checks that we may require (either for our own purposes or as required by applicable law or a regulatory body). In particular, we may verify that you are (17) seventeen years of age or older and that you are resident in the country in which you say you are resident. You agree to provide us with any information we may reasonably need in relation to such checks.
8.3. We may supply the information that you have given us to authorised agencies, who may check the details we provide against any databases (public or private) to which they have access and may keep a record of that check. You agree that we may process, use, record and disclose the personal information which you provide in connection with your registration in accordance with our Privacy Policy, and that such personal data may be recorded by us or the credit reference agencies.
8.4. If we are unable to confirm that your details (including, without limitation, that you are (17) seventeen years of age or older) are correct we will suspend your account and restrict entry to Hunts until age and identity verification checks have been successfully completed to our reasonable satisfaction.
8.5. As well as the other checks we may undertake, you may be required to provide proof of identity and /or proof of address to assist us with verification. If requested by us, you will need to send us a copy of your passport, driver’s license, birth certificate or other appropriate proof of address documentation for these purposes.
8.6. We reserve the right to request any documentation reasonably required in order to meet our legal and regulatory requirements or comply with our internal fraud prevention procedures, should circumstances dictate. Without prejudice to any other right or remedy, we reserve the right to suspend, delete, restrict or modify your account where, in our absolute discretion, we believe in good faith that there has been a breach of these terms or any regulatory or legal requirement by you.
8.7. Verification under this clause will always be required for Mega Hunts.
9. Data Protection Notice
The Promoter will only process your personal information as set out in the Privacy Policy. See also paragraph 4.8 and 4.9 with regard to the announcement of winners.
10. Restrictions
10.1. You agree that you will:
10.1.1. not rent, lease, sub-license, loan, provide, or otherwise make available, the mobile apps, website or Hunts in any form, in whole or in part to any person without prior written consent from us;
10.1.2. not copy the mobile apps, website or Hunts, except as part of the normal use of the mobile apps, website or Hunts or where it is necessary for the purpose of back-up or operational security;
10.1.3. not translate, merge, adapt, vary, alter or modify, the whole or any part of the mobile apps, website or Hunts nor permit the mobile apps, website or Hunts or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the mobile apps or Hunts on devices as permitted in these terms;
10.1.4. not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our mobile apps or website;
10.1.5. not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the mobile apps, website or Hunts nor attempt to do any such things, except to the extent that (by virtue of law) such actions cannot be prohibited because they are necessary to decompile the mobile apps to obtain the information necessary to create an independent program that can be operated with the app or with another program (“Permitted Objective”), and provided that the information obtained by you during such activities:
10.1.5.1. is not disclosed or communicated without the licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
10.1.5.2. is not used to create any software that is substantially similar in its expression to the mobile apps, website or Hunts;
10.1.5.3. is kept secure; and
10.1.5.4. is used only for the Permitted Objective;
10.1.6. comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the mobile apps or Hunts.
11. Acceptable use restrictions
11.1. You must:
11.1.1. not use the mobile apps, website or Hunts in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the mobile apps, website or Hunts or any operating system;
11.1.2. not infringe our intellectual property rights or those of any third party in relation to your use of the mobile apps, website or Hunts, including by the submission of any material (to the extent that such use is not licensed by these terms);
11.1.3. not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the mobile apps, website or Hunts;
11.1.4. not use the mobile apps, website or Hunts in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
11.1.5. not collect or harvest any information or data from the mobile apps, website or Hunts or our systems or a^empt to decipher any transmissions to or from the servers running the mobile apps, website or Hunts.
12. Intellectual property rights
12.1. The mobile apps, website and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by the Promoter, its licensors, or other providers of such material and are protected by the United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
12.2. The Promoter respects all intellectual property rights of others and requires all users of the mobile apps and website to do the same. If you believe any user has used any of your intellectual property on our platform that you believe constitutes infringement, please email us at [email protected] with the following information:
12.2.1. A description of the work you can claim has been infringed, such as screenshots and the website page address associated to it.
12.2.2. A physical or electronic signature of a person authorised to act on behalf of the owner of the copyright material that you believe is infringed on our platform.
12.2.3. Your full name, address, mobile number and email address.
13. Cross-platform digital items
Eligible Planet-X digital items, including guns, weapon skins and X-Droid skins, are designed for cross-platform use through your linked Planet-X account.
Compatible items acquired in supported versions of Planet-X may be used across other supported versions, including the upcoming PC and console versions, subject to their release and the relevant item being supported. Availability, appearance and functionality may differ between platforms. No particular release date or compatibility with every platform is guaranteed.
Purchases and access to items on each platform remain subject to applicable platform and app-store requirements. Acquiring an item does not automatically guarantee that it is usable on every platform.
13A. Changes to digital item utility
Planet-X may modify, rebalance, restrict, replace or discontinue the in-game utility of digital items at any time where reasonably necessary to maintain fair gameplay, balance the game economy, prevent abuse, address security or technical issues, or comply with changes in law or platform and app-store requirements. This may include changes to item statistics, abilities, appearance, permitted uses, availability and compatibility.
Acquiring an item does not guarantee that its gameplay properties or utility will remain unchanged. Where a change materially reduces the use of a purchased item, reasonable advance notice will be provided where practicable, unless an urgent security, legal or platform requirement requires immediate action. Any changes remain subject to applicable law, including any required consent and rights to remedies. Nothing in this section excludes or limits statutory consumer rights.
14. Events outside our control
14.1. We are not responsible for events outside our control. If our provision of the mobile apps or Hunts is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Hunts you have paid for but not received.
15. Ending our contract with you
15.1. We may end your rights to use the mobile apps, website or Hunts at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.
15.2. If we end your rights to use the mobile apps, website or Hunts:
15.2.1. You must stop all activities authorised by these terms, including your use of the mobile apps, website or Hunts.
15.2.2. You must delete or remove the mobile apps from all devices in your possession and immediately destroy all copies of the mobile apps and website which you have and confirm to us that you have done this.
15.2.3. We may remotely access your devices and remove the mobile apps from them and cease providing you with access to the mobile apps and Hunts.
16. Transfer of contract
16.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
17. Governing Law and Arbitration
17.1. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
17.2. You also agree to submit all unresolved disputes between us to arbitration administered by the International Centre for Dispute Resolution (“ICDR”) and governed by the ICDR Arbitration Rules (“ICDR Rules”) then in effect, except that either you or Planet-X may seek injunctive relief for infringement of intellectual property rights or other proprietary rights in court. For all arbitrated matters, one (1) arbitrator will be appointed under the ICDR Rules, and the locale of arbitration will be London, England, unless the parties mutually agree to another locale before appointment of the arbitrator.
